Refund policy

IN STORE:

We have a 7-day full refund and 14-day in store credit policy, which means you have 7 days after purchasing your item to return for a refund OR up to 14 days for in store credit. After the 14 day period has passed, we unfortunately cannot except any returns.

- Exclusions for holiday returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

HOLIDAY RETURNS:

Starting November 1 - for any item that is purchased for a gift,  you will need a gift receipt for an exchange. You are able to return items with a gift receipt until January 15 for IN STORE CREDIT ONLY.

 
ONLINE: 

Please contact us within 7 days of receiving your item if you would like to return an item. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at themodernmarketky@gmail.com. Please note that returns will need to be sent to the following address: 

151 N Bardstown Rd, Mount Washington, Kentucky 40047

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at themodernmarketky@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at themodernmarketky@gmail.com.